(Beginner) Works well with colleagues or clients.

(Novice) Creates effective working relationships with colleagues to achieve the best possible outcomes.

• Has reached a compromise with colleagues regarding a difference of opinion.

(Intermediate) Builds good rapport and strong working relationships with colleagues and clients.

• Negotiate an agreed outcome to a difference of opinion between colleagues.

(Expert) Can confront and navigate challenging situations yet remain in demand by clients and colleagues as someone valued and respected.

• Persuasively protects pre-agreed project scope and/or budgets in face of a challenge from stakeholders.

• Has not received any complaints from clients regarding their conduct.

• Can negotiate contractor day rates.

(Master) Proactively and consistently nurtures and sustains new and ongoing relationships with both clients and colleagues that benefit the long term health of the company.

• Negotiates contractual terms and conditions with a client.