You can identify problems in databases, data processes, data products and services, with an understanding of the level of a problem (for example, strategic, tactical, operational). You can contribute to the implementation of remedies and preventative measures. (Relevant skill level: awareness)

You know how to respond to problems in databases, data processes, data products and services as they occur. You can initiate actions, monitor services and identify trends to resolve problems. You know how to determine the appropriate remedy and can help to implement it as well as preventative measures. (Relevant skill level: working)

You can ensure that the most appropriate actions are taken to resolve problems as they occur. You can coordinate teams to resolve problems and implement solutions and preventative measures. (Relevant skill level: practitioner)

You can anticipate problems and know how to prevent them. You understand how problems fit into the larger picture. You can describe problems and help others to do the same. You can build problem-solving capabilities in others. (Relevant skill level: expert)