Building product knowledge

Building product knowledge

Level 1

Learn your product area. Apply Jobs to be Done. Know competitors, their solutions, and our gaps

Level 2

Know your product area. Demonstrate proven knowledge of jobs, how competitors solve them, and where gaps exist

Level 3

Develop deep domain knowledge of your product area and how to solve its problems. Create modern, simpler, and better solutions

Level 4

Look beyond your domain to engage with Intercom’s wider product set

Level 5

Be recognized as an expert in the broad domain of customer communications inside/outside of Intercom

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