Accomplishment
Inspires day to day excellence, maximises potential and effectively resolves performance issues with compassion
Level 1
Helps individuals identify blockers and helps them identify next steps for resolution
Notices when someone is stuck and reaches out
Helps others break down problems into feasible, tangible next steps
Talks through problems non-judgmentally
E.g. Completed training on diagnosing problems
E.g. Unblocked a group member
E.g. Reinforces and affirms positive feedback for good work
Level 2
Helps individuals resolve difficult performance issues, with insight, compassion, and skill
Gathers context outside the immediate problem
Recognizes issues within local environment and suggests change
Works to encourage ownership of actions and responsibilities
E.g. Completed training on decision making
E.g. Convinced a group member to solve a problem directly, rather than doing it for them
E.g. Gave honest feedback about poor performance, with compassion
Level 3
Intervenes in long-standing performance issues with targeted behavior change or performance plans
Aggregates signals of poor performance and creates process for improvement
Investigates motivation and externalities for consistent poor performance
Puts together comprehensive, achievable performance plans
E.g. Worked with group member to address persistent communication failures
E.g. Arranged a transfer to another team, resulting in improved performance
E.g. Managed group member closely to maximise chances of PIP success
Level 4
Mediates escalated situations, empowers underperforming teams, and resolves conflict
Recognizes heightened situations and toxic or aggressive interactions
Inserts themself into conflict where appropriate to calm and mediate
Encourages open dialog and builds trust between parties in conflict
E.g. Empowered a team to drive forward amidst uncertainty
E.g. Protected team from externalities so they could focus on goals
E.g. Mediated sit-down between team members to address tension
Level 5
Resolves complex organizational dysfunction, or persistent conflict at senior levels
Takes control of dysfunctional teams to organise chaos
Repairs broken team dynamics and builds harmony
Presides over a well-oiled team of teams
E.g. Turned around the performance of a problematic team
E.g. De-escalated serious tensions between teams
E.g. Rebuilt trust between senior team leads