Accomplishment
Inspires day to day excellence, maximises potential and effectively resolves performance issues with compassion
Level 1
Helps individuals identify blockers and helps them identify next steps for resolution
E.g. Reinforces and affirms positive feedback for good work
E.g. Unblocked a group member
E.g. Completed training on diagnosing problems
Talks through problems non-judgmentally
Helps others break down problems into feasible, tangible next steps
Notices when someone is stuck and reaches out
Level 2
Helps individuals resolve difficult performance issues, with insight, compassion, and skill
E.g. Gave honest feedback about poor performance, with compassion
E.g. Convinced a group member to solve a problem directly, rather than doing it for them
E.g. Completed training on decision making
Works to encourage ownership of actions and responsibilities
Recognizes issues within local environment and suggests change
Gathers context outside the immediate problem
Level 3
Intervenes in long-standing performance issues with targeted behavior change or performance plans
E.g. Managed group member closely to maximise chances of PIP success
E.g. Arranged a transfer to another team, resulting in improved performance
E.g. Worked with group member to address persistent communication failures
Puts together comprehensive, achievable performance plans
Investigates motivation and externalities for consistent poor performance
Aggregates signals of poor performance and creates process for improvement
Level 4
Mediates escalated situations, empowers underperforming teams, and resolves conflict
E.g. Mediated sit-down between team members to address tension
E.g. Protected team from externalities so they could focus on goals
E.g. Empowered a team to drive forward amidst uncertainty
Encourages open dialog and builds trust between parties in conflict
Inserts themself into conflict where appropriate to calm and mediate
Recognizes heightened situations and toxic or aggressive interactions
Level 5
Resolves complex organizational dysfunction, or persistent conflict at senior levels
E.g. Rebuilt trust between senior team leads
E.g. De-escalated serious tensions between teams
E.g. Turned around the performance of a problematic team
Presides over a well-oiled team of teams
Repairs broken team dynamics and builds harmony
Takes control of dysfunctional teams to organise chaos