Wellbeing
Supports the emotional well-being of group members in difficult times, and celebrates their successes
Level 1
Uses tools and processes to help ensure colleagues are healthy and happy
Keeps confidences unless legally or morally obliged to do otherwise
Applies the reasonable person principle to others
Avoids blame and focuses on positive change
E.g. Ensured group members were taking enough vacation
E.g. Put themself in another's shoes to understand their perspective
E.g. Checked in with colleague showing signs of burnout
Level 2
Creates a positive, supportive, engaging team environment for group members
Sheds light on other experiences to build empathy and compassion
Validates ongoing work and sustains motivation
Proposes solutions when teams get bogged down or lose momentum
E.g. Coordinated a small celebration for a project launch
E.g. Connected tedious A|B testing project with overall company goals
E.g. Noted a team without a recent win and suggested some easy quick wins
Level 3
Manages expectations across peers, leads in the org, promotes calm, and prevents consensus building
Trains group members to separate stimulus from response
Maintains a pulse on individual and team morale
Helps group members approach problems with curiosity
E.g. Completed training on transference and counter transference
E.g. Completed training on compromise and negotiation techniques
E.g. Reframed a problem as a challenge, instead of a barrier, when appropriate
Level 4
Advocates for the needs of teams and group members, and proactively works to calm the organization
Ensures team environments are safe and inclusive, proactively
Grounds group member anxieties in reality
Tracks team retention actively and proposes solutions to strengthen it
E.g. Relieved org tension around product direction by providing extra context
E.g. Encouraged group members to focus on what they can control
E.g. Guided people through complex organizational change
Level 5
Manages narratives, channels negativity into inspiration and motivation, and protects the entire team
Recognizes and points out narratives when appropriate
Works to reshape narratives from victimization to ownership
Increases the psychological safety of the entire team
E.g. Converted group member from a problem haver to a problem solver
E.g. Challenged false narrative and redirected to compassion and empathy
E.g. Cultivated and championed a culture of empathy within the entire team