Framework
Templates
Framework
Large Customer Success Team
Good for those looking to grow their customer success team to 21+ people
Individual Contributors
IC5
Principal Customer Success Manager
IC4
Customer Success Lead
IC1
Customer Success Associate
IC2
Customer Success Manager
IC3
Senior Customer Success Manager
Management
M5
Senior Customer Success Director
M6
VP of Customer Success
M4
Customer Success Director
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Talk to UsSkills in Large Customer Success Team
Business Context
Stakeholder Management
Hiring and Org Design
Culture and Togetherness
Developing Others
Team Leadership
Negotiating and Closing
Developing the Relationship
Empathy & Humility
Objectivity & Adaptability
Initiative
Communication
