Perfect for managing a small team of customer success managers

Individual Contributors

Management

Small Customer Success Team

Senior Customer Success Manager

Customer Success Manager

Customer Success Associate

Customer Success Director

The ability to communicate well with those around you with sensitivity to timeliness, medium, brevity and tone

Communication

The ability to use your judgment to make decisions and do things without needing to be told what to do

Initiative

The ability to deal with problems based on conditions that really exist, rather than following fixed theories, ideas, or rules, and to adapt to suit different conditions

Objectivity & Adaptability

The ability to share someone else's feelings or experiences by imagining what it would be like to be in that person's situation

Empathy & Humility

The ability to develop and manage a relationship with a customer, using tools where appropriate

Developing the Relationship

The ability to move a deal forward, negotiate a price and close the sale.

Negotiating and Closing

The ability to maintain quality, efficiency and establish trust in your ability

Team Leadership

The ability to develop the skillsets and abilities of your team

Developing Others

The ability to bring groups together and foster a happy and productive environment

Culture and Togetherness

The ability to understand the needs of the business and ensure that your team can meet them

Hiring and Org Design

The ability to ensure that teams are protected and expectations are set correctly

Stakeholder Management

The ability to look for, understand and use the needs and constraints of the business in your work

Business Context

Good for those looking to grow their user research team to 10-20 people

Medium Research Team

Perfect for those just starting, or managing a small team of user researchers

Small Research Team

Perfect for managing a small group of frontend, backend and mobile engineers

Small Engineering Department

Good for those looking to grow their engineering department beyond 30+ people

Large Engineering Department

Good for those looking to grow their engineering department to 21+ people

Medium Engineering Department

Perfect for managing a small team of backend engineers

Small Backend Engineering Team

Good for those looking to grow their backend engineering team to 30+ people

Backend Engineering Team - Large

Good for those looking to grow their backend engineering team to 21+ people

Medium Backend Engineering Team

Perfect for managing a small team of engineers

Small Mobile Engineering Team

Good for those looking to grow their engineering team to 30+ people

Large Mobile Engineering Team

Good for those looking to grow their engineering team to 21+ people

Medium Mobile Engineering Team

Small Frontend Engineering Team

Good for those looking to grow their front end team to 30+ people

Large Frontend Engineering Team

Good for those looking to grow their front end team to 21+ people.

Medium Frontend Engineering Team

Perfect for managing a small operations team

Small Operations Team

Good for those looking to grow their operations team to 21+ people

Medium Operations Team

Perfect for managing a small team of legal counsels

Small Legal Team

Good for those looking to grow their legal team to 10+ people

Medium Legal Team

Perfect for managing a small finance team

Small Finance Team

Good for those looking to grow their finance team to 10+ people

Medium Finance Team

Good for those looking to grow their data analytics team to 21+ people

Medium Data Analytics Team

Good for those looking to grow their data science team to 21+ people

Medium Data Science Team

Good for those looking to grow their data sciecne team to 30+ people

Large Data Science Team

Perfect for managing a small team of data scientists

Small Data Science Team

Perfect for managing a small team of data analysts

Small Data Analytics Team

Good for those looking to grow their data analytics team to 30+ people

Large Data Analytics Team

Large Data Team

Perfect for managing a small team of data analysts and data scientists

Small Data Team

Good for those looking to grow their data team to 20-30 people

Medium Data Team

Good for those looking to grow their marketing team to 30+ people.

B2B Marketing Team - Large

Good for those looking to grow their marketing team to 21+ people.

Medium B2B Marketing Team

Perfect for managing a small team of marketing executives.

Small B2B Marketing Team

Good for smaller teams of brand designers

Small Brand Design Team

Good for those looking to grow their product design team to 21+ people

Large Product Design Team

Good for those looking to grow their product design team to 10-20 people

Medium Product Design Team

A simple marketing team, designed for fast implementation. Read more for tips on using this framework

Quick Start Marketing Team

Perfect for managing a small team of marketing executives

Small B2C Marketing Team

Good for those looking to grow their marketing team to 30+ people

B2C Marketing Team - Large

Good for those looking to grow their marketing team to 21+ people

Medium B2C Marketing Team

Good for those looking to grow their customer success team to 21+ people

Large Customer Success Team

A simple customer success team, designed for fast implementation. Read more for tips on using this framework

Quick Start Customer Success Team

Good for those looking to grow their customer success team to 10-20 people

Medium Customer Success Team

A stripped back Research team, designed for fast implementation. Read more for tips on using this framework

Quick Start User Research Team

A stripped back people team, designed for fast implementation. Read more for tips on using this framework

Quick Start People Team

A simple sales team, designed for fast implementation.   Read more for tips on using this framework

Quick Start Sales Team

Good for those looking to grow their sales team to 21+ people.

Large Sales Team

Good for those looking to grow their sales team to 10-20 people

Medium Sales Team

Perfect for managing a small team of sales representatives

Small Sales Team

Perfect for managing a small team of people ops

Small People Team

A stripped back product team, designed for fast implementation. Read more for tips on using this framework

Quick Start Product Management Team

Good for those looking to grow their product management team to 30+ people.

Large Product Management Team

Good for those looking to grow their product team to 10-20 people.

Medium Product Management Team 

Great for growing teams of brand designers.

Medium Brand Design Team

A simple product design team, designed for fast implementation. Read more for tips on using this framework

Quick Start Product Design Team

A simple engineering team, designed for fast implementation. Read more for tips on using this framework

Quick Start Engineering Team

Good for those looking to grow their engineering team to 30+ people.

Large Engineering Team

Small Engineering Team

Contains a few essential skills and behaviours. Use as the basis for your own organization template.

Organization Framework

Good for those looking to grow their split UX and UI team to 21+ people

Large UX and UI Team

Good for those looking to grow their split UX and UI team to 10-20 people

Medium UX and UI Team

Perfect for those just starting, or managing a small team of split UX and UI designers

Small UX and UI Team

Good for those looking to grow their content design team to 21+ people

Large Content Design Team

Good for those looking to grow their content design team to 10-20 people

Medium Content Design Team

Good for those looking to grow their engineering team to 20-30 people.

Medium Engineering Team

Perfect for those just starting, or managing a small team of content designers

Small Content Design Team

Good for those looking to grow their people team to 10-20 people

Medium People Team

Perfect for managing a small team of product managers.

Small Product Management Team

A simple blank template with categories and a few blank skills and positions, ready for you to edit and fill with your own content